Do you offer in-home pet visits outside of the Canada Bay LGA?

I serve Rhodes NSW 2138 and its surrounding suburbs. Plus Meadowbank 2114, Ryde 2112, Sydney Olympic Park 2127, Concord 2137, and Wentworth Point 2137. Outside of these areas the only exception to this is a full-day sit where I do not have other obligations and will accept bookings outside of Rhodes, up to 20km.

Remote online dog and pet training is offered worldwide.

Do you walk my dog during an in-home pet visit?

No. This session is a visit with your pet in your home for the duration. An in-home pet visit is for playing, bushing, cuddling, treats, checking on food and water, checking on sick or injured pets, and administering medication if needed. This service can be anything that supports the living creatures you care about from feeding your tropical fish, seeing to a dog that is recovering from surgery, putting out fruit for the possum you have taken an interest in, to checking your worm farm. I have even fed frogs.

Do I need to be at home to let you in?

No. If you live in a home you will either provide me with a key or tell me when you keep the spare key. If you live in apartment you will need to provide me with a swipe card this can usually be secured from your real estate agent or strata / body corporate. I have a clean police record and have no interest in your belongings. Naturally, I could not stay in business long if there was even a hint of misconduct on my part as I only serve one community and it is a small community. Extreme care and all precautions are taken with the keys you provide.

I have more than one pet will you check in on all my pets?

Yes. Simply let me know in your booking questionnaire the pets you have in the property - big or small you want me to check in on. There is no extra charge, you pay for the time. But of course there more pets the less time I have with each so please book a sensible amount of time to give the required attention to your little buddies.

Do you do bring in other pets or people during your in-home pet visit?

No. Never. The only person on the premise will be me. Animals of any species can be territorial, nervous, or aggressive when confronted with another creature or person that they do not know. The purpose of these visits is to comfort and care for your pet not to stress them or give them anxiety. In addition, it is not ethical or respectful to bring anyone or anything into your home.

Will you put my dog on lead in my home?

No. Unless you request some in-home lead training for your dog. Your dog is accustomed to being free around your home. The role of a in-home pet visit is not to change their routine or experiences for anything other than the better as guided by your instructions.

Can you help train my dog during an in-home pet visit?

Yes. Commands that are for their safety are something that we can work on over time such as sit, come, wait, down. Every dog is different and learns at their own pace. Any training must be fun and conducted in short bursts. Please allow enough time in your booking to do a little training if that is something you want.

Will you clean out litter trays and pee pads?

Depends. I will remove solids from the litter box and top up with litter or put down a fresh pee pad if that is something you request for hygiene for your pet. I am not a house cleaner. I will not change out the entire litter tray. No, I will not wipe your dog’s butt, they will clean themselves.

Will you turn up if it is raining?

Yes. The only possible change to this is if hail or other potentially dangerous weather is forecast. In that situation, we will have a discussion on the phone and reschedule.

Can I reschedule a in-home pet visit?

Yes. You will receive a booking confirmation and a reminder email in both is the link to my calendar to reschedule. To reschedule simply click on the reschedule link and find a new date and time slot that is available. You can reschedule as often as you need. The cut-off for making changes to a booking is 24-hours in advance.

Can you bring in parcels or let in tradespeople?

Yes. Not all in-home pet visits are about pets. Some clients are expecting an important parcel, grocery delivery, or a tradesperson to come. You don’t need to have a pet. Sometimes we just need someone at home to meet and collect. That is just fine.

Will you arrive on time?

It depends. I try very hard to make all the slots as booked but I am dealing with animals. Animals are unpredictable. Sometimes very sick animals. In addition, sometimes a client wants to have a detailed discussion about their pet and get advice or provided extra instructions. Sometimes a client has a pet emergency and they need immediate support. I am there to help so I will. Rest assured I will get to your pet. I am caring for animals it takes as long as it takes. Please do not worry.

Is there anything I need to do to prepare for your visits?

Yes. There are some simple things you can do to make the visit a great experience for your pet and I.

1) Please complete the booking questionnaire so that I have that information to hand

2) Put out somewhere obvious (but not within reach of your pet) your pets’ favorite treats if you give them treats

3) Put out somewhere obvious your pets’ favorite toys. Don’t worry about washing them I have seen some pretty sad and sorry but much-loved toys

4) Put out somewhere obvious (but not within reach of your pet) any medication

5) If the visit includes a cat or dog ensure that your pet has a name tag and contact details attached to his collar. It is peace of mind for you.

I often get calls from panicked owners whose dog or cat has gotten off leash or out of their yard or off a balcony and they have followed after another dog or scent gotten away from them and can’t find them. They then contact me to help them look for their pet. They are very worried and distressed. That distress is amplified when they realise that there is no contact information on their pet’s collar. I have seen this time and again. It can happen more often than you think. Lost pets are a huge source of worry. Please make the small investment of having a name and contact details tag for your pet firmly attached to their collar.

6) If you have moved or changed address or changed your phone number or you have received your pet from someone else who originally registered your pet update your pets’ information on the NSW microchip register. I have worked around shelters and there is nothing worse than finding out that a pet is not microchipped, or if microchipped the contact details are out of date and the owner is not traceable. You never want your pet to have to go into the shelter system, which can have devastating consequence. Please make a small investment in time to have your pets’ information correct on the NSW Pet Registry.

7) Consider getting pet insurance. Not just for the visits but for the long term. Vet costs are high and even simple issues can run into thousands of dollars. You don’t want to have to make devastating decisions based on price.

Do I need to complete the booking questionnaire?

Yes. This is the information I rely on to get to know your pet, their health situation, and their personality. Plus anything I need to know about your home. I do not just turn up and hope for the best. While I am in your home and with your pets I am conscious of their comfort and wellbeing.

Do you do inhome pet visits on public holidays?

Yes. You can book any day of the year that my calendar shows available. Public holidays are a time of high demand for pet carers. There is a $100 surcharge for all services on NSW public holidays.